Outlook 2016 keeps asking for username and password. You might be prompted to enter your user name and password in Outlook 2016, even though you're logged in to your computer with your network credentials and Outlook should silently log you in. Status: Fixed. If Mail on your Mac keeps asking for your password. Mail may say that it can't connect to your email account, and repeatedly ask you to enter the password for it. Mail is connecting to your email service provider, but it can't connect your email account because your email provider isn't accepting your email password. Wd mycloud app for mac. ![]() Several years ago I had set up our jointly used computer via Outlook 2007 with two separate Verizon email accounts, one for me, one for my wife. As my wife stated to use the computer more frequently to insure peace and harmony I purchased a laptop so this is now the computer only my wife uses. I made her email account the default and disabled mine from the Send/Receive function but I left it there, just in case. As the home system administrator I had made the Verizon requested account changes to the ports and SSL settings a few months ago. Life was good until two days ago when my wife told me her Outlook email account kept failing. I found it was a failing to connect to the server. It kept asking for her password. When I tested my account with EXACTLY the same Verizon settings it worked just fine. I used her password to log in to her Verizon account so I knew it was not a Verizon password issue. I suspected an Outlook password storage issue but when I set her account up as a new account on my laptop and got the same failure I knew it was not computer specific so could not be an Outlook issue. I was baffled, two accounts with the same settings using the same Outlook software, one worked, one did not. The solution; after trying many things I finally got her account to work by changing her account server settings from incoming to pop and outgoing to smtp as specified by Verizon a while back (my bad for missing that step I guess). I have now changed the server settings in all accounts to pop and smtp and all is well. I have no idea why one account worked with incoming and outgoing while the other failed but I do know all my Outlook accounts are now in FULL compliance with ALL changes specified by Verizon in the following link. I too have the same issues using MS Outlook 2007 except that I changed all the setting to update the servers according to Verizon’s instructions and it still does not allow me to send or receive email. All server tests fail and I am not able to send or receive email using Outlook 2007 regardless of what the settings are (new or previous). Funny thing is that I have another account running on the same MS Outlook 2007 and that has the old server settings and is working just fine. The issue as I understand it from Verizon tech support is that Verizon is moving email addresses to the new severs (25,000 at a time I think they told me) and once it's moved, it may or may not work again. Verizon tech support was unable to help me and told me that Outlook 2007 was not compatible with the new server settings. So I tried my account on Outlook 2010, same results. I recall seeing a post on another blog where the user had Verizon recreate his email account for him and that resolved the issue. The tech I spoke to did not offer that as a solution, perhaps he was unaware. As of this time I am relegated to using web mail:-( Any suggestions or advice is appreciated! Clarksburg wrote: I too have the same issues using MS Outlook 2007 except that I changed all the setting to update the servers according to Verizon’s instructions and it still does not allow me to send or receive email. All server tests fail and I am not able to send or receive email using Outlook 2007 regardless of what the settings are (new or previous). Funny thing is that I have another account running on the same MS Outlook 2007 and that has the old server settings and is working just fine. The issue as I understand it from Verizon tech support is that Verizon is moving email addresses to the new severs (25,000 at a time I think they told me) and once it's moved, it may or may not work again. Verizon tech support was unable to help me and told me that Outlook 2007 was not compatible with the new server settings. So I tried my account on Outlook 2010, same results. I recall seeing a post on another blog where the user had Verizon recreate his email account for him and that resolved the issue. The tech I spoke to did not offer that as a solution, perhaps he was unaware. As of this time I am relegated to using web mail:-( Any suggestions or advice is appreciated!
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